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See more Customer Stories
Synchrony Financial logo.

Sellers spend 35% more time selling

  • Sheryl Repasky.

Sheryl Repasky — Practice Development Manager

35%
more time selling in the field
15%
increase in productivity
77,000
days saved looking for content returned to the field

Challenge

Sellers lost one day each week creating customized presentations.

Solution

Sales gains 35% more time selling through content automation.

HEADQUARTERS

Stamford, CT

INDUSTRY

Banking

Synchrony has 9,406 employees and is one of the largest issuers of store credit cards in the United States. We help consumers pay over time for important expenses, issue co-branded cards for small- and medium-sized business credit products, as well as offer consumer savings products through Synchrony Bank.

The challenge

Time consuming custom presentations and out of date materials impacting client experience

Every rep in Synchrony’s sales force was spending at least a full day each week creating custom presentations. Using static data crippled productivity, as reports would often be outdated in just a few days. Sales needed a better way to ensure quick access to compliant and on-brand materials to focus more time on meeting with prospects.

The solution

Automatically personalized materials right where reps work

Synchrony’s reps now easily generate and access sales materials on their iPads, using opportunity and contact records in Salesforce, to deliver personalized content to prospects every time.

Seismic is a powerful tool to create value to my providers. Having current info and so many details help empower me to increase applications and usage.”
Sheryl Repasky.

Sheryl Repasky

Practice Development Manager

Results

Increased seller productivity and effectiveness for higher quality client experiences

Sales has increased its productivity to the equivalent of hiring 15% more reps, meaning 35% more time selling in the field.

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If you made it this far, we must be striking a chord.

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